Frequently Asked Questions
At ABC Equipment Rental we strive to provide the highest level of service as well as the highest quality products for our customers. Customer satisfaction is our number one priority.
Hours of Operation+
Mon-Fri: 7:00 AM-5:00 PM
Sat: Closed
Sun: Closed
Note: Weekend Rentals are available with pick-up or delivery on Friday.
Payments+
We accept payment in the form of cash and the following credit cards:
Commercial Accounts+
We encourage our commercial customers to open an account with ABC Equipment Rental. Click here to download a commercial credit application or call our Credit Department between 9am and 5pm at 1-800-456-3101.
Rental Policies
Rental Payments+
All rentals are paid in advance unless you have an established account or different arrangements are made prior to your rental period.
Identification+
We require a valid Maryland driver license; if your license is from out of state, a major credit card is required as a second form of identification. Customers who do not live in our general rental area will also be asked to leave a security deposit. This deposit amount will vary depending on the item being rented.
Reservations+
Rental items can be reserved by giving us a phone call or stopping by one of our four convenient locations. There is no charge to reserve your rental items; however, if you need to cancel or change your reservation let us know ASAP so we can free up the equipment for other customers. Reservations are recommended, especially on weekends, holidays and other buys times. Questions about how much a rental will cost? Go to our easy to use quote system, and if you would like to proceed with the rental, simply submit the quote and we will respond, within 24 hours, with availability of that item.
Deposits+
Deposits vary depending on rental item; some require cleaning deposits, some fuel deposits, etc... There could also be an additional deposit for out of area rentals. Check with local store for deposit details.
Damage Waiver Plan+
Every rental contract has an additional 10% Damage Waiver charge added to protect you against accidental damage to rented equipment. This is optional and can be declined at time of rental; if declined you might be required to leave an additional deposit to cover any unexpected damages.
Standard Rental Rates+
| Minimum Rate |
Varies from 4 hours to 4 weeks depending on equipment |
| Day Rate |
24 consecutive hours |
| Week Rate |
7 consecutive days |
| 4-Week Rate |
4 consecutive weeks |
Note: All standard rates are based on an 8 hour workday and 40 hour work week, (160 hours of use per 4-week period) Additional hours used over 8 hours per day will be charged overtime at the rate of 1.5 times the regular rates for up to 16 hours per day and/or 2 times the regular rate for use up to 24 hours per day.
Overnight Rental Rates During The Week+
Pick up after 3pm and return by 9am the next morning for a 4-hour rental charge
Weekend Rental Rates+
1. Weekend rentals available with delivery or pick up on Friday
2. Pick up anytime Friday and Return Monday before 9AM for only a one day charge
Holiday Rental Rates+
We offer special holiday rates. Please check our website as the holiday approaches or call us if you have any questions.
Fuel+
Some rental equipment runs on gasoline while others use diesel fuel. It is important for the customer to be aware of the equipment’s fuel type at time of rental. Equipment requiring fuel will be full at the time of rental. Smaller equipment is rented with a flat fuel charge and it is not required to be refueled before returning. On larger rental equipment we require a fuel deposit and you will be charged for actual gallons used when equipment is returned. Since there is such a wide range of fuel consumption on rental equipment you will have to check each piece individually for the specific fuel deposit.
Delivery+
Delivery and pick-up is available with reasonable rates. Please call for the charge to your specific location. Deliveries and pick-ups must be scheduled in advance; however, we will make every effort to accommodate deliveries with short notice. If you prefer, you may pick up and return rental items from one of our four convenient locations.
Trailers & Towing+
Trailer towing capacities are restricted according to the size of the vehicle towing the trailer. Vehicles towing trailers must be sized properly. CLICK HERE for trailer calculator and additional information on customer liabilities. If you are not comfortable towing a trailer, we always have delivery available with reasonable rates.
Equipment Operation+
If you ever have questions about the proper operation of any rental item, please don’t hesitate to call. Our rental staff will help resolve any of your questions and concerns over the phone. Our rental equipment is maintained to the highest standards; however, occasionally you may encounter difficulties even when proper procedures are followed. In the rare case where the problem cannot be solved over the phone, we will do everything possible including providing substitute equipment for you to complete your project. ABC Equipment Rental is committed to provide the best equipment possible along with the highest level of customer service throughout your entire project.
